Shipping policy

Shipping Policy

Thank you for shopping with JUTELA.

We are committed to delivering your order safely and efficiently.

1. Order Processing

All orders are processed within 2–5 business days after order confirmation. Personalized or customized orders may require additional processing time.

2. Shipping Locations

We currently ship to customers in the United States and selected international locations.

3. Estimated Delivery Time

Estimated delivery times may vary depending on customer location and courier services.

USA Orders: 7–15 business days  
International Orders: 10–20 business days

Please note that delays caused by customs, holidays, weather conditions, or courier issues are beyond our control.

4. Shipping Charges

Shipping charges are calculated during checkout based on the destination and order size.

5. Tracking Information

Once your order is shipped, tracking details will be sent to your registered email address.

6. Incorrect Address

Customers are responsible for providing accurate shipping information. JUTELA is not responsible for delays or lost packages caused by incorrect or incomplete addresses.

7. Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the package and product.

8. Contact Us

If you have any questions regarding shipping, please contact:

JUTELA  
Email: help@jutela.com