Terms of service

Welcome to JUTELA.

By accessing or using our website, you agree to comply with and be bound by the following terms and conditions.

1. Products

JUTELA offers handcrafted tote bags made using natural jute fabric, cotton fabric, and woolen thread detailing. Due to the handcrafted nature of our products, slight variations in texture, stitching, color, and appearance may occur, making each piece unique.

2. Pricing

All prices displayed on our website are listed in USD unless otherwise stated. Prices are subject to change without prior notice.

3. Orders

We reserve the right to refuse or cancel any order if fraudulent, unauthorized, or suspicious activity is detected.

4. Personalized Products

Customized or personalized products are specially made for individual customers and are non-returnable unless damaged or defective upon delivery.

5. Shipping

Orders are processed within the timeframe mentioned in our Shipping Policy. Delivery times may vary depending on shipping location, customs clearance, and courier services.

6. Returns & Refunds

Please review our Return & Refund Policy for detailed information regarding returns, exchanges, and refunds.

7. Intellectual Property

All content on this website including logos, product designs, images, graphics, text, and branding are the property of JUTELA and may not be copied, reproduced, or used without written permission.

8. Limitation of Liability

JUTELA shall not be held responsible for any indirect, incidental, or consequential damages arising from the use of our website or products.

9. Contact Information

For any questions regarding these Terms of Service, please contact:

JUTELA
Email: help@jutela.com

10. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice.